The weekly Awkward Shelby Comic is created by SFUAD studio art major Shelby Criswell. For more of Criswell’s work, check out the Awkward Shelby Comic series and her Tumblr....

Complaints about the wifi on campus are a common refrain for SFUAD students. Although students received an email Sept. 2 asking for patience and promising a remedy for internet issues, student sentiment remains largely unchanged regarding connection issues. Jackalope spoke with the Information Technology Department several times since the start of the semester. Department employees maintain there is enough bandwidth and capacity to accommodate students on the network. “Students are averaging 250 megabytes per second a day. The full bandwidth is 600 megabytes per second, and students are nowhere near it,” Joshua Billiter, the residential network system administrator, says. “The fact that it’s sluggish is because of network engineering conflicts that we have since worked out.” In other terms, at the time of various interviews with IT, 1,218 different devices were connected to the school’s internet. That number represents Xboxes, Playstations, computers, phones, tablets—any device connected to the hardwire internet in the dorms, and anything else with any wifi connectivity. The hardwire internet, IT student employee Dylan Marlow says, “generally does not make internet faster because we give you 100 megabytes per second in your room, and typically a computer doesn’t work that fast.” However, students who “game a lot,” he says, may find use for the hardwire, as it’s “more reliable.” IT says it is finding that often problems faced by students are individual user issues unrelated to the campus wifi. “It can be the student’s computer, or how many applications are running,” Jeff Pearce, IT director says. “Students can be exhausting their own resources, and until we come and visit students, their problems may not be fixed.” As such, IT asks for students to submit a work order, and IT will set a time between 9 a.m. and 5 p.m. “to do a room call, and see what students are physically...